Unified Care System
Atelia Unified Care System replaces disconnected tools and automates operational workflows to protect and maximize margins within and across care settings.
One platform that runs the clinic, the hospital, and the handoffs between them. Start with a single module — expand without adding another tool.
Healthcare teams don't lack software. Their tools don't share data.
A practice or hospitalist group runs on five separate tools today — and none of them talk to each other. So the workflow that spans them is done by people: re-entering the same information, reconciling one system against another, finishing notes and charges after the last patient, holding handoffs together with phone calls and faxes.
You cannot automate a workflow across tools that do not share data.
Adding another point solution adds another gap. Atelia takes a different path: replace the disconnected tools with one system, so the context is native and the work between the tools finally automates.
- Standalone scheduling software
- Separate charge-capture systems
- Disconnected messaging apps
- Scribe and dictation tools that don't feed billing
- Spreadsheets for payroll and reconciliation
What it runs — in the clinic, in the hospital, and between them
Every module works on the same platform and the same longitudinal patient record. Start with the one that hurts most; each one you add is already connected to the rest.
Clinic
Outpatient practices — first call to checkout
- AI call triage
- Answers calls, understands intent, and resolves or routes them, around the clock.
- Practice assistant
- Autonomous booking, check-in, checkout, and lab and test responses over secure text — no app to download.
- Intelligent fax
- Reads faxes, classifies them, extracts the data, and routes them to the right queue.
- Referral automation
- Extracts referral data, matches the specialist, and tracks the loop closed.
- AI scribe and dictation
- Drafts documentation during the visit for the physician to review and sign.
- Two-way SMS
- Auto-responds to patients; staff step in only when needed.
Hospital
Hospitalist programs — admission to discharge
- Census management
- Real-time ADT feeds populate the census with the clinic record attached. Zero manual reconciliation.
- Mobile charge capture
- Codes suggested from the note the scribe just wrote, submitted from the bedside in minutes.
- Billing validation
- A rules engine catches overcoding and undercoding before submission; charges transmit the same day.
- Scheduling and coverage
- Shift management and self-service swaps; an open shift broadcasts to available physicians in one tap.
- Payroll
- Comp models computed from shifts and RVUs already in the system — no spreadsheet.
- Secure messaging
- Communication that carries the patient context with it.
Handoffs
The transitions nobody's software owned
- Admission
- The hospitalist sees last week's clinic note, medications, and labs the moment the patient is admitted. No duplicate workup.
- Discharge
- The PCP is notified, a follow-up is scheduled within seven days, and the hospital course lands in their chart.
- Post-acute placementin pilot
- Patients matched to appropriate facilities and notified simultaneously, each with the updated chart and an open channel back to the hospital team.
Measured outcomes
Observed in live deployments — not projections.
| Workflow | Before | With Unified Care System |
|---|---|---|
| Front-desk staffing | 4 FTEs | 1 FTE |
| Physician billing time, per day | About 30 minutes | Under 5 minutes |
| Charge lag | 10 days | 1–2 days |
| Census reconciliation | 2–3 hours of admin time daily | Zero — automated from the feed |
| Payroll processing | 5–10 days each cycle | Under an hour a month |
| Missed and after-hours calls | Lost demand | About 10% more appointments booked |
Outpatient metrics observed at a live clinic deployment; inpatient metrics validated at a 100-provider hospitalist group across four hospitals. Length-of-stay and readmission impact from cross-setting handoffs is being measured in an active pilot.
“They all need you to fit into their software. Atelia fits into your workflows.”
A qualified solution on Mayo Clinic Platform
Unified Care System completed qualification on Mayo Clinic Platform, which included evaluation of regulatory compliance and technological, clinical, and algorithmic performance.*
Built to start small and run everything
Any module first
Begin with scheduling, billing, or the front desk. Expand on the same platform.
2–4 weeks to go live
Out of the box, with customization to your workflows at every level.
Works with your EHR
Epic, Cerner, and eClinicalWorks today via FHIR and HL7 — bring your own.
Both settings, one record
Outpatient and inpatient on the same platform, with the record traveling between them.
See it run on your workflows
A 30-minute walkthrough of the clinic, the hospital, and the handoffs — on your setting, your EHR, and the module you'd start with.